PPP schooled credit unions on digitization, but will they deploy long term changes to sustain business member satisfaction?
Shopify CEO, Tobi Lütke states, “We are experiencing 2030 [digitization] in 2020”. Credit unions are faced with a current reality too big to ignore: APIs don’t just automate the core, they offer access to business member information and the ability to serve them in real-time, bringing about delight. PPP is soon coming to a close, and in its wake customer expectations have never been higher.
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